Get reliable knowledge about what your customers really do and what they care about.

Contextual enquiry

Contextual enquiry brings a customer-centred approach to development by gathering data straight from customers and using it to drive the design of products, while supporting the needs of project teams.

We will talk to your customers while they work, live and play using a tried and tested combination of observation and interview techniques. We will get a detailed understanding of your customers’ values, how they do their activities and what problems they have.

We will consolidate this data with your team so that everyone gets a shared understanding of what your customers really need and then go on to design a usable system to meet these needs.